Warranty
What is Parmi warranty and replacement policy?
Please visit our detailed Warranty page for all the information related to our warranty, and care program, which includes repair services and damage replacements. When you order on Parmi, you can choose to add a Patch Patch to your order. If you deci
Will alterations void my warranty?
Any modification or alteration including all repairs done without Parmi's customer service authorization will automatically void the warranty.
If my item is no longer by the warranty, can Parmi still make repairs?
We try to find repair options whenever possible; however, some products may not be repairable due to age, condition, or the nature of the damage. That being said, every case is different, and we would be happy to review your product and see how we ca
How are shipping costs handled for the care program?
For repair and replacement services, we ask that you arrange for your product to be shipped to us and we will cover any shipping costs for returning the product to you. Parmi is not responsible for items lost or damaged during shipping and won't repl
How long will it take for my product to be assessed or repaired?
We do our best to review your product as quickly as possible. If your gear can be repaired by us, we will let you know via email, and we’ll include an estimate of the time needed to complete the repairs.