Orders
Can I add an item after I have placed my order?
After finalizing your purchase, we will send you a confirmation email with the details of your order. We start working on your order as soon as we receive it, so we remind you that it is not possible to cancel or modify it.
What is a pre-order?
A pre-order is an order placed for an item that we do not yet have on hand.These orders will be shipped as soon as inventory becomes available.
Why was my order cancelled?
Cancelling an order is the last thing we want to do, but it may be necessary due to some of these reasons. *Parmi does not support Bulk Purchasing or Freight Forwarding. Orders failing to comply with our policy may be cancelled without notification.
My order was billed but I didn't get an order confirmation email. What should I do?
In this case, please check your junk or spam mail folder. If your confirmation email isn't in there, get in touch with our Customer Care team for further help: [email protected].
What is the shipping fee?
Parmi is proud to provide fast track FREE shipping on all orders over $100 (CAD). Delivery time after dispatch is 1 to 3 business days within Canada. For more details and US & International Shipping terms, please refer to our Policies.
What is the shipping delivery delay?
Please allow our dedicated team 24 hours to process the order once it’s received and between 1 and 3 business days for shipping within Canada (International shipping delay may take up to 5 to 7 business days). You will be notified via email once the
What shipping options do you offer?
Parmi is proud to provide fast track shipping on all orders. For more details and US & International Shipping terms, please refer to our Policies.