Return & Exchange
What is your return policy?
If you are not 100% satisfied with your online purchase, you have 30 days upon the receipt of your order to return any product (excluding items on sale and accessories). See our Return Policy HERE. We will happily issue you a refund or offer a gift c
What should I do if I received the wrong product?
If the error is from Parmi, please email our Customer Service and we will make sure to adjust the situation for you. If the product received is the one ordered but you would like to exchange it, please refer to our Return Policy.
Can you help me with the return process? / How to make a return?
1- Fill the online form.2- Carefully pack the items you wish to return.3- Print your return label and attach it to the package. Make sure to cover any existing shipping labels.4- Bring your package to the carrier identified on the label (Canada Post
How to make an exchange?
All exchanges must follow our Return Policy standards and guidelines. RETURN FORM. If you would like to exchange your purchase for another item or size, you must return* the product you no longer want within 30 days and proceed to purchasing the item
How long will it take to get my refund?
Please allow 2 to 4 business days for us to process your return once we receive your package. You will be notified via email once the refund has been issued. Shipping charges are non-refundable and will be deducted from your invoice*. *A CA$12.99 fl